Service business processes for the next generation of services: a required step to achieve service convergence

Users’ needs are the driver of the next generation of telecom services. Founding the services on users’ needs requires that various services cooperate together to meet specific needs. As a consequence, services should no more be developed as “silo” but with composable service enablers. This enabler paradigm raises the issues of the identification of the enablers and of the consistency of a service composed from various enablers. These issues must be addressed by considering the service from the user point of view: what is the added value for the user and through which perceived steps is this added value provided? Such service business processes are then a key tool to identify enablers and to ensure the coherence of composed service.